FINANCIAL TRANSACTIONS, PURCHASES AND REFUNDS
These Terms and Conditions form a part of Wellbeing EDvantage’s enrolment /purchase agreement with you and apply to all courses, certification programs, training, master-classes, services and products from Wellbeing EDvantage and through Wellbeing EDvantage staff and associates.
Purchases and Financial Transactions
All transactions are for
Wellbeing EDvantage (ABN: 55 630 571 621) and processed in AUD$
Training, Course, and Certification Program Enrolments/Purchases
are confirmed by email upon receipt of the full fee; or as agreed in writing from Wellbeing EDvantage.
Due to the high costs of securing venues, services and materials all fees are fully payable at the time of booking training and are non-refundable.
To receive any advertised super early bird, or early bird rate, all fees must be paid in full prior to the specified cut-off date. To receive the regular rate all course, retreat and certification program fees must be paid in full prior to the event commencement date.
Invoices/receipts will be automatically sent by email when participants register and pay online. Please contact us if you have not received a receipt, or have paid for a course, retreat or certification program by another method (such as direct deposit), and we will email you a receipt upon confirmation of the deposit. Please print this off and keep for your records.
Confirmation In-House Training Bookings
Will be provided upon payment of a 50% non-refundable deposit, payable by credit card online or direct debit. The balance of the fee must be paid in full one week before training/keynote starts. In-House training refers to training developed in consultation with a school or organisation and delivered to their staff.
When purchasing from Wellbeing EDvantage your financial details are handled by Stripe or Paypal. Stripe and Paypal have been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry and utilise best-in-class encryption, security tools and practices to maintain the highest level of online payment security.
Refund Policy for Training, Courses, and Certification Programs
You may cancel training within 48 hours of booking and payment and receive a full refund, less a $30 administration fee, provided the cancellation occurs more than one week ahead of the scheduled training. After 48 hours of booking, or where there is less than one week’s notice, training, course, and certification program registrations are non-refundable, though we offer credit. You can reschedule or substitute another person in your place with notice of one week or more, or use your credit toward other courses, retreats or certification program within the year. If you reschedule your place with less than one week notice, you will be charged $50.00 to cover venue/catering costs. Please email firstname.lastname@example.org or call us on 0433 62 218 to change your enrolment. Your credits may not be claimed as a cash refund.
Rescheduling a Course, Or Training (including certification training) Program
Training registrations are non-refundable, however, you can reschedule training or substitute another person in your place with notice of one week or more from the training date. If you reschedule your place with less than one week notice, or do not attend on the day of training, you will be charged $50 to cover venue/catering costs.
Cancelling a Course, Or Training (including certification training) Program
Payment for cancelled training can be used as credit toward other courses, retreats or certification program within 12 months. Please email email@example.com or call us on 0433 62 218 to change your enrolment.
Credit will only be given for enrolments completed within a year of the original course or retreat dates (NB. if there are no further courses in your area you may need to travel in order to redeem the credit).
Failure to Attend
Failure to attend an event in which you are enrolled will mean your enrolment is forfeited. However, you may contact us to discuss your circumstances and apply for a training credit.
Cancellation/Refund Policy for Tailored Training/In-House Training for Organisations
Due to the resource-intensive preparation required for in-house, tailored training, the cost of securing venues and services, and other administrative costs, in-house training cancellations will incur the following charges:
training sessions cancelled more than four weeks prior to the start of training will incur the forfeiture of your deposit or 50% of the training fee.
training cancelled 2-4 weeks prior to the commencement of training incur the forfeiture of your deposit (usually 50%) or 75% of the training fee.
training cancelled less than two weeks prior to commencement of training is not eligible for refund and will incur forfeiture of the full fee.
Wellbeing EDvantage reserves the right to change event dates, venue, speaker, presenter or hours for any reason it deems it necessary, or to cancel an event if, for any reason, its management deems it necessary to do so. In the unlikely case an event is changed and you can not attend the event, or the event is cancelled by us, Wellbeing EDvantage will refund the total fee you have paid for the enrolment/training. Wellbeing EDvantage will not be liable for accommodation, travel or other associated costs.
Wellbeing EDvantage can only issue a certificate of completion to those who have completed a whole course or workshop. If you need to miss some part of your course or workshop, email us at firstname.lastname@example.org or call us on 0433 62 218 to see if it is possible to catch up during another training.
We may, at any time and at our discretion, vary this Financial Transactions, Purchases and Refunds Policy by publishing the amended Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Financial Transactions, Purchases and Refunds Policy.